Check-in: 4:00 pm EST Check-out: 10:00 am EST
(Please note that during peak seasons, check-in time may be delayed up to an hour. We appreciate your cooperation.)
UPON CHECK-IN
Please inspect the vacation rental and phone in any damages or concerns that you may find. If you are calling after office hours please leave a message and we will return your call on the next business day.
TRAVEL INSURANCE
Travel Insurance is available at 6.5% of your total and offered through CSA Travel Protection. Travel Insurance must be purchased prior to your 30-day final payment. We recommend guests purchase trip insurance if concerned about possible interruption or cancellation of trip. Trip Insurance payment is taken at the time the reservation is processed. For travel insurance coverage information, please contact CSA Travel Protection at 1-866-999-4018 or when calling from abroad please call 1-240-330-1529, Your premium will be charged to the credit card on file within 24 hours of the reservation.
NON-SMOKING
All our properties are non-smoking. Smoking is permitted outside of the home on the pool deck. We ask smokers to be careful and mindful of their surroundings.
SECURITY DEPOSIT
Our housekeeping staff works diligently to prepare each home in preparation for your arrival. For stays over seven nights, please inquire if you would like additional cleaning. You may be charged the $350.00 security deposit in the event of a violation of our "no smoking" "no pet" or "maximum occupancy" polices or incidental damages which occurred during the tenancy. Additional housekeeping charges will be applied in event for the need of excessive cleaning by our staff and the occurrence of exceeding the maximum occupancy of the cottage. We supply a departure procedure checklist in each home; these rules must be followed to avoid loss of your security deposit.
PET POLI|CY
Due to owner's & guests allergies certain homes DO NOT allow pets...big or small. In all cases - ANIMALS BESIDES DOGS ARE STRICTLY PROHIBITED. "Pet friendly" homes are available by request, 2 pet maximum. A $50 or $75 non-refundable cleaning fee per pet is required to aid in the cleaning and treatment of the home for guests arriving without pets.
Should we discover a pet has been/is in the home without prior approval, you will be charged a fee for pest control, a deep clean, usually resulting in the loss of the security deposit of $350. If you miss picking up after your pet, a $25 fee per incident is charged. AT NO TIME MAY PETS BE LEFT UNATTENDED in a home or on the grounds of one of the homes.
DAMAGE WAIVER
For certain properties we can offer a $49.00 Damage Waiver fee. This damage waiver covers up to $500 for accidental or inadvertent damages in the vacation rental home. Please be advised that intentional damage or gross negligence will result in additional costs. This $49.00 fee is charged within your reservation and is subject to state and local tax.
The rental home will be inspected after departure and any damages or additional cleaning required will be reported to us within 72 hours. We will then contact you to inform you of any additional charges that may arise as a result of the inspection of the vacation home. The credit card on file will be charged for any additional charges that are due.
EARLY CHECK-IN or LATE CHECK-OUT
Check-in time is no earlier than 4pm on your day of arrival. Should you request an earlier check-in time, it can be requested either during the booking process by adding the option of the Early Check-In Fee, or at the time of booking over the phone, and if the vacation home is available, early check-in can be confirmed for a fee of $50.00 plus tax.
Please note that you are required to vacate the vacation home no later than 10am. If you are still in the vacation home when the cleaners arrive shortly after 10am, you will be charged a late checkout fee, which is equivalent to an additional night’s rent. You will still be required to vacate the vacation home immediately so it can be prepared for the next guest. Late check-out can be requested either during the booking process by adding the option of the Late Check-Out Fee, or at the time of check-in, and if the vacation home is available, late check-out can be confirmed for a fee of $50.00 plus tax.
EARLY DEPARTURE
Once you have checked in, should you need to leave the vacation rental home prior to your originally scheduled check-out date and time, there will be no refund.
KEYS
Upon your arrival to the vacation rental, there will be a key to the home in the lockbox, which is located on or near the front door. There is a lockbox code on your arrival directions. Enter this code into the lockbox to retrieve the key that will unlock the front door. Please leave the key in the lockbox at all times. In the unlikely event that you lock yourself out, there will be a $60.00 service fee during normal business hours. If you lock yourself out after normal business hours, there will be a $100 service fee. The charge for a lost key is $75.00.
CLEANING/LINENS/TOWELS/WASHER/DRYER
Each vacation rental is professionally cleaned prior to your arrival and after your departure. If you would like additional cleaning during your stay, this can be arranged for an additional fee. Bath towels and bed linens are provided in the home. There is a washer and dryer in each vacation rental available for use during your stay.
SECURITY ALARM
If your vacation rental is equipped with a security system, it will have been armed prior to your arrival and you will be given the code to disarm it in your check-in details. Please use the security system each time you leave the home. If the alarm is accidentally triggered and the police are dispatched, you will be charged the maximum fine for false alarms imposed by the police department per County.
OPTIONAL EXTRAS
During the reservation process, you can add one or more optional extras by clicking to add them to your booking. All optional extras are subject to local taxes.
If you have ordered pool heat, please understand that should the outside temperature drop below 55 degrees the pool heater may shut off as it cannot heat the pool at that temperature or below. There are no refunds for pool heat. Refunds will only be provided if the pool heater is physically broken and verified by a Florida Gold Properties maintenance technician.
AIR CONDITIONERS/POOL HEATERS AND OTHER APPLIANCES
Please remember that you are staying in a privately owned vacation home and unfortunately appliances can fail. Florida Gold Properties will quickly work to repair any and all items as quickly as possible. In the event of an appliance or pool heater failure, we cannot refund any rental payments or move you to an alternative property unless the property is unlivable.
SHORT STAY CLEANING FEE
If you are staying less than 7 nights a short stay cleaning fee is added to your reservation. The short stay cleaning fee varies depending on the size and type of unit that you have rented and will have been confirmed to you at the time of reservation. Short stay cleaning fees are subject to local taxes. If you are staying 7 nights or more, the cleaning fee is waived.
Full payments are due 30 days prior to arrival date. No refunds for cancellations within 30 days. Once the booking is confirmed, the initial deposit is non-refundable.
LIABILITY
This vacation rental is privately owned and the management company and/or owner reserve the right to refuse services to anyone. The homeowner and/or Florida Gold Properties will not be held liable for any accidents or injury to guests while staying in the vacation rental. Nor will the homeowner and/or Florida Gold Properties be held liable for the loss of money, jewelry, valuables or other possessions of any kind. Florida Gold Properties or the owner shall not be liable in respect of loss or changes caused by force majeure e.g. Strikes, Fire, Flood, Closure of Airports, Weather Conditions, War, Riots, Terrorist Activity or any other event beyond our control.
MAXIMUM GUESTS PER HOME
The number of guests allowed in a vacation rental home is determined by the Florida Fire Code and must be adhered to or you will be asked to vacate the vacation rental.
By clicking below you are stating that you have read and agree to the terms & conditions as well as the cost of the vacation rental, including any extras as chosen within the reservation or booked after the initial reservation confirmation, and/or any additional charges that arise as a result of damage or gross negligence as stated above. You also agree to pay any and all outstanding charges on your reservation. Payments will be charged in US Dollars.
There may be follow-up communication from Florida Gold Properties.